Where do I ship to?

I can ship Internationally from Australia. Please get in touch via email if you wish to have an original artwork sent overseas so I can arrange a quote for shipping. Generally I would look to ship the original canvas overseas rolled in a tube (removed from it’s stretcher bars) unless otherwise arranged. If shipping to your country has additional associated duty or custom fees, I am not responsible for this.

How long does shipping take?

Print orders are custom printed on demand with “House of Print” in Hepburn, VICTORIA and dispatched within 7 days. Shipping times will vary depending on location and subject to Australia Post and or the courier used. Please get in touch if you have concerns regarding your order.

Original artwork will be packaged and sent within 7 days from Ballarat, VICTORIA. You will be notified of tracking details upon dispatch. If you would like to arrange pickup in Ballarat please let me know.

How much does it cost to ship artwork?

Shipping prices are calculated at checkout and vary depending on size , weight and location.

In Australia, packages are sent via Australia Post up to a size of 1m. Above this size a courier service needs to be arranged.

What if my prints or artwork arrive damaged?

We endeavour to pack and send your orders with great care to ensure they arrive safely. If however they arrive damaged please notify me as soon as possible via email: info@sarahmckenzieart.com with pictures of the damaged artwork , frame or print, pictures of the shipping label and damage to the box (where applicable) so we can look to rectify the situation where possible. Artwork will be insured during shipping.

Prints will be carefully wrapped in tissue paper and in either a rigid mailer or a sturdy cardboard tube.

Original Artwork will be carefully wrapped and packaged and encased in sturdy cardboard.

What if I change my mind?

Unfortunately we cannot accept change of mind for artworks or prints. Prints are custom printed on demand and I do not hold print stock. We do our best to accurately represent the artwork and prints with photos and colours however there may be slight variations in the colours seen on your computer or screen device from the actual product.

Do you do commissions?

Yes I currently am taking commission enquiries. This is subject to availability. Please see my commissions page for further information.

What paper do you use for your fine art prints?

The fine art prints are professionally printed with “House of Print”. These Giclee archival grade prints are of extremely high quality and use an ultra fine inkjet printing process. They stand the test of time. Upon ordering your print you have a selection of papers to choose from including the:

1. cotton rag (Ilford Galerie Smooth 310g art paper) which offers a beautiful and smooth matte finish.

2. lustre paper (sheen like a photograph but less glare than a glossy paper)

3. metallic paper (Ilford Galerie Metallic Gloss 260 gsm) It has a sheen like a photograph with a pearlescent effect in the paper. The image has a three dimensional quality with the iridium finish.